You Don’t Have to Handle Tough Situations Alone

As a physician who is also a manager, supervisor, or HR professional, you carry a lot of responsibility. Addressing employee performance issues, navigating sensitive personal concerns, or responding after a crisis can be stressful. That’s where the Physician Assistance Program (PAP) can help.

Our Management Consultation Service is a confidential resource available to leaders like you. With one phone call, you can speak with an experienced PAP consultant who will guide you through the situation and help you take the right next steps.

Why Call PAP for a Management Consultation?

• Clarity: Get advice on how to frame a performance or behavior conversation with fairness and compassion.

• Confidence: Learn what to say, what to avoid, and how to support both the employee and the workplace.

• Documentation Support: Guidance on what to track and how to structure observations for clear communication.

• Emotional Support: Supervisors are people too—consultants help you manage your own stress and reactions when situations are difficult.

• Next Steps: Know when and how to make a referral to PAP for the employee, while protecting confidentiality.

When to Call PAP

You don’t need to wait until things get serious. Call us whenever you are unsure how to handle a situation, including:

• Declining performance, attendance, or attitude.

• Workplace conflict between team members.

• Concerns about substance use or safety.

• Employee experiencing a personal or family crisis.

• After a critical incident that impacts your team.

Why This Matters in Hawaii

In Hawaii’s workplaces, relationships and trust are everything. By calling PAP for management consultation, you strengthen your role as a leader while also showing care for your team. Supervisors who partner with PAP report stronger morale, smoother resolution of problems, and healthier work environments.

• Cultural Relevance: In Hawaii, where community and ʻohana are at the heart of workplace culture, having a trusted PAP partner reinforces values of mutual support and aloha.

• Managerial Confidence: With PAP guidance, supervisors can approach challenging issues with clarity and compassion—uplifting the team and preserving harmony.

• Retention & Morale: Leaders who use PAP effectively help their employees stabilize and succeed, boosting morale and reducing turnover.

• Community-Focused Care: The PAP’s approach aligns with Hawaii's “take care of each other” mindset, fostering safe, inclusive, and resilient workplaces.

Supervisors, Managers, and HR Professionals are key to creating safe, supportive workplaces. Your Physician Assistance Program (PAP) helps you build trust, address challenges earlier and appropriately, and foster stronger, healthier teams.